Trafalgar River Cruises - Experience Manager (Freelance)
Multiple Countries
Contracted
Travalgar River Cruises
Experienced
EXPERIENCE MANAGER - TRAFALGAR RIVER CRUISES
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
At Trafalgar River Cruises, we believe in the power of travel to create meaningful connections, with people, places, and cultures. As part of The Travel Corporation (TTC), we bring over a century of guided travel expertise into a new space: the rivers of Europe.
This is not traditional cruising. This is travel with heart, journeys that blend the richness of the destination with the warmth of shared experience. From the Danube to the Rhine each ship, every itinerary, and every experience is crafted with care.
THE OPPORTUNITY: EXPERIENCE MANAGER
As Experience Manager, you are at the heart of the onboard experience. Working alongside the Experience Manager, you help create an atmosphere that is engaging, elegant, and effortlessly organized. You bring energy, professionalism, and storytelling flair to every interaction, whether hosting a themed event, coordinating an excursion, or ensuring guests feel seen, supported, and inspired throughout their journey.
You’ll be both a Guest Experience Leader and a Cultural Connector, helping guests discover destinations through entertainment, stories, and genuine human connection.
KEY RESPONSIBILITIES
- Support the Experience Director in planning and delivering onboard entertainment and enrichment programs.
- Host, emcee, and coordinate guest events such as trivia, game shows, theme nights, and sail-away parties.
- Assist with daily onboard communications, and scheduling.
- Provide operational and administrative support to the Experience Director and Cruise Operations team.
- Escort and guide guests during shore excursions, ensuring smooth logistics and exceptional experiences.
- Maintain visibility throughout the ship, building rapport with guests and anticipating their needs.
- Collaborate with local partners, performers, and suppliers to deliver authentic, high-quality experiences.
- Participate in safety drills and ensure all events uphold brand standards and safety procedures.
A Guest Experience Leader
You set the tone with your energy, warmth, and professionalism. You see each guest as an individual and make every interaction meaningful.
A Cultural Connector
You bring destinations to life through your knowledge, storytelling, and passion for travel.
A Calm and Capable Operator
You handle changes and challenges with composure, turning obstacles into opportunities to delight.
A Confident Communicator
Whether leading a crowd or resolving a concern, you communicate with empathy, clarity, and confidence.
KEY INDIVIDUAL TRAITS
A trait is an enduring characteristic that serves as a strong indicator of potential for success in this role.
1. Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.
2. Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
3. Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo.
4. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
5. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
6. Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
7. Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
QUALIFICATIONS & EXPERIENCE
- Background in hospitality, travel, entertainment, or river cruising.
- Strong public speaking and hosting skills with a confident, engaging presence.
- Excellent organizational and multitasking abilities; thrives under pressure.
- Familiarity with European destinations, culture, and history.
- Fluent in English; additional European languages (German, French, Italian) are a plus.
- Proficiency with AV systems and Microsoft Office preferred.
- Flexible and team-oriented, willing to work long hours, weekends, and holidays.
All applicants must be available for one of the following assessment days:
- August 9th: Rheinfelden, Switzerland.
- September 11th: London, United Kingdom.
WHY TRAFALGAR RIVER CRUISES?
Because here, you don’t just entertain, you create transformative experiences.
You’ll be part of a global travel family that values connection, care, and curiosity. We empower our people to lead with heart, deliver with excellence, and Make Travel Matter, for our guests, our communities, and the planet.
Join us on Europe’s most inspiring rivers and help bring the Trafalgar experience to life, one unforgettable journey at a time.
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