Trafalgar River Cruises - Experience Director (Freelance)
Multiple Countries
Contracted
Travalgar River Cruises
Experienced
EXPERIENCE DIRECTOR - TRAFALGAR RIVER CRUISES
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
At Trafalgar River Cruises, we believe in the power of travel to create meaningful connections, with people, places, and cultures. As part of The Travel Corporation (TTC), we bring over a century of guided travel expertise into a new space: the rivers of Europe.
This is not traditional cruising. This is travel with heart, journeys that blend the richness of the destination with the warmth of shared experience. From the Danube to the Rhine each ship, every itinerary, and every experience is crafted with care.
THE OPPORTUNITY: EXPERIENCE DIRECTOR
As Experience Director, you are the heart of the journey. From the moment guests arrive to the final farewell, you are their guide, their anchor, and their storyteller. Just like our award-winning Travel Directors on land, you create a space where guests feel seen, safe, and inspired.
You work hand-in-hand with our onboard leaders and local partners, supported by an Experience Manager, to deliver unforgettable journeys that reflect Trafalgar’s core values promise: Simply the best way to experience the world.
WHO YOU ARE
A Guest Experience Leader
You set the tone through every smile, greeting, and personal touch. You’re proactive, professional, and people-focused, putting guests at ease and anticipating their needs before they arise.
A Cultural Connector
More than a manager, you’re a true storyteller. You bring destinations to life through your passion, knowledge, and personal insights, connecting guests to the people and places they visit in an authentic, enriching way.
A Calm and Capable Operator
From itinerary shifts to special requests, you stay one step ahead. You thrive under pressure, remain cool in a crisis, and know how to turn a challenge into a chance to delight.
A Confident Communicator
Whether delivering a morning talk or resolving a sensitive issue, you lead with clarity and empathy. You tailor your approach for every audience and build strong relationships with guests, crew, and partners alike.
YOUR EXPERIENCE
- Background in travel, hospitality, or river cruising.
- Strong knowledge of European culture, cities, and history.
- Proven leadership and guest service skills in dynamic environments.
- Organised, adaptable, and solutions-oriented.
- Skilled in communication tools (Office, briefings, social media).
- Fluent English required; other European languages welcome (e.g. German, French, Italian).
KEY INDIVIDUAL TRAITS
A trait is an enduring characteristic that serves as a strong indicator of potential for success in this role.
1. Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.
2. Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
3. Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo.
4. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
5. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
6. Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
7. Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
YOUR EXPERIENCE AND EXPERTISE
- Background in travel, hospitality, or river cruising.
- Strong knowledge of European culture, cities, and history.
- Proven leadership and guest service skills in dynamic environments.
- Organised, adaptable, and solutions-oriented.
- Skilled in communication tools (Office, briefings, social media).
- Fluent English required; other European languages welcome (e.g. German, French, Italian).
All applicants must be available for one of the following assessment days:
- August 7th: Rheinfelden, Switzerland.
- September 11th: London, United Kingdom.
WHY TRAFALGAR RIVER CRUISES?
Because here, you don’t just lead trips, you create transformative experiences.
At Trafalgar River Cruises, we’re grounded in the values of connection, care, and curiosity. We believe in Making Travel Matter, and that includes giving you the tools, support, and trust to deliver exceptional journeys that leave a positive impact.
If you're ready to guide with heart and host with purpose, we’d love to meet you.
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