Senior Housekeeper 2025

YOU ARE…

CURIOUS
Future-focused, inquisitive and open- minded; seek out evolving and innovative ways to add value to the organization.

COLLABORATIVE
To work effectively and inclusively with a range of multicultural people, both within and outside of the organization.

A ROLE MODEL
Consistently being an example of integrity, impartiality, motivation and respectful communication. 

COURAGEOUS and CONFIDENT
To speak up skillfully, challenging the status quo and to work under pressure.

TRUE HOSPITALITY
A passionate host, proud of your own personal appearance, with the satisfaction and wellbeing of guests and colleagues at the core of what you do and you have a ‘Yes I can’, ‘Yes I want’ attitude. 

AN EFFECTIVE COMMUNICATOR
You know when to talk and when to listen, able to explain to your team everything, from company’s goals to specific tasks. You communicate effectively at all levels, one on one, to the department and to the entire staff, via phone, email and social media. You keep your team proud, motivated and inspired.

YOUR POSITION
Reports and relieves the housekeeping manager; and is relieved as per vacation schedule. Leads the housekeeping team.

WHAT YOU NEED TO DO

• Welcome guests at embarkation day and escort them to their staterooms. 
• Daily clean and service up to 16 passenger staterooms following Uniworld and HACCP cleanliness and hygiene procedures.
•  Provide friendly, efficient and professional service in your department and other areas onboard.
• Master housekeeper’s role, relieve and perform in that position.
• Set up staterooms according to the occasion (morning, turndown, embarkation, etc.) as per procedures.
• Participate in the daily cleaning of public areas, afternoon standby and in the daily laundry duties for table linen, towels, guests and crew laundry.
• Store housekeeping supplies, uniforms and equipment as per procedures and cooperate in stock inventories. 
• Handle housekeeping supplies and other working materials and maintenance of equipment according to guidelines. 
• Report all defect materials, equipment and premises damage to the Front Desk and Housekeeper.
• Control quality of service from external laundered items, uniforms and delivery notes and report any anomalies to Housekeeper. 
• Organize your work and manage your time according to the daily program. 
• Distribute all written documentation and gifts to the staterooms.
• Take part in loading supplies for the ship and in luggage distribution if scheduled.
• Own and immediately report special requests and complaints to the Housekeeper. 
• Take part in loading supplies for the ship and in luggage distribution if scheduled.
• Be part of preparing the ship at the end of season for the start of season. 
• Contribute to meetings and briefings and to other departments’ duties as coordinated. 
• Practice the “Up serve” approach – increased cruise experience for the guests along with the impact on the  onboard profit targets set by GRC.
• Comply with the maximum working hours per day/week/month given by law and announced by GRC, ensure that the accurate records are taken.
• Participate in any learning activity, trainings and program assigned, safety and emergency drills. 

WHAT YOU NEED TO KNOW

• Luxury Hospitality skills gained in four and five stars operations in hotels and/or ships.
• Best practice and trends in the housekeeping industry.
• How to work with Microsoft office and other offline and online software.
• English language.

You don’t find yourself 100% in the above but you still believe you would fit our team? Apply anyway! We would love to get to know you!

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.